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HH_Report A Problem
HH_Report A Problem
What type of issue is it?
Where is the leak?
Footpath
Private Property
Roadway
Within Boundary
Wasteground/Grass Verge
Is the burst causing damage to a property?
No
Yes
Is this affecting your water supply?
No
Yes
What type of problem are you experiencing?
What is the colour?
Discoloured Water
Milky/Cloudy
Can you describe the taste/smell of the water?
Chlorine
Earthy/Musty
Metallic
TCP/Chemical
Are your neighbours affected?
Yes
No
Unsure
Is it from the cold kitchen tap?
No
Yes
How long has it been a problem?
*
How long has this been a problem?
Low Pressure
High Pressure
Intermittent Supply
Is this from your cold kitchen tap?
*
Are you aware of any activity in the street?
Yes
No
Unsure
Please explain from which taps you believe the Fuel/Diesel Taste or Smell is noticeable?
*
Please advise how long this has been a problem for?
As we may need to take a sample, please advise if you have an accessible outside tap?
As we may need to take a sample, please advise if you have an accessible outside tap?
No
As we may need to take a sample, please advise if you have an accessible outside tap?
Yes
What type of problem are you experiencing?
Back Up - Facilities affected
Back Up - Not overflowing
Backup
External
Internal
Is this a recurring issue?
No
Yes
How long has this been a problem?
What is the location of the issue?
*
Where is the odour coming from?
Airborne
Internal
Manhole
GardenAirborne
How long has this been a problem?
Which type of water course is getting polluted?
River/Stream
Beach
Is the Discharge/Spillage still in progress?
Is the Discharge/Spillage still in progress?
No
Is the Discharge/Spillage still in progress?
Yes
Can you see where sewage/debris is coming from?
Can you see where sewage/debris is coming from?
No
Can you see where sewage/debris is coming from?
Yes
Is sewage debris present in the water course?
Is sewage debris present in the water course?
No
Is sewage debris present in the water course?
Yes
Date and Time you became aware of issue?
*
Do you agree to our private statement?
No
Yes
What is the problem?
Dangerous Cover
Noisy Cover
Missing Cover
Damaged Cover
Is the cover still in proximity?
No
Yes
Is the cover in a traffic sensitive area?
No
Yes
Are there any markings on cover? (eg.FH,meter,etc)
*
Is there water at the cold kitchen tap?
No
Yes
Are you aware of any activity in the street?
How long has this been a problem? (Hours)
Please provide details of your enquiry
*
Please provide any additional information
*
Can pets be secured during visit?
*
Can pets be secured during visit?
Yes
No
NA
Address Line 1
*
*
Address Line 2
*
Address Line 3
*
City
*
*
Post Code
*
*
Link this address to my account
No
Yes
Customer Name
*
First Name
*
Last Name
*
*
Mobile Number
*
Landline
*
Parent Case(internal user only)
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Email
*
*
*
Upload Photo
Service
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Service Reason
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Premise
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Y Coordinate
*
X Coordinate
*
Advise to customer
*
Latitude
*
Longitude
*
RFS Request Originator
Household Customer
Business End Customer
Licensed Provider
Scottish Water
On Behalf of LP
Other
ADI
SW On behalf ADI
On Behalf of Council
Case Type
Fault
Enquiry
Request for Service
Planned Work
Feedback
Escalation
Complaint
Service Standards
Profile Update
Warning Notice
Commercial Services
Subscribe for Alerts
Unsubscribe for Alerts
Unlink Address
Link Address
Customer
*
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Origin
Phone
CRM Online
Email
Portal
Letter
F2F
Prompted Feedback
Fax
Bulk Upload
API / Web Service
Facebook
Twitter
IoT
Contact Name
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DMA
*
DMZ
*
Country/Region
*
is_premise_in_crm
No
Yes
Alternative Supply
No
Yes
WSZ Name
*
WOA Name
*